Managed Services
PUT YOUR MIND AT EASE WITH OUR SUPPORT OPTIONS.
ProLife IT provides professional support options tailored for small-medium sized enterprises. All of our consultants are Microsoft Certified Professionals. We utilise the latest technology, working faster and offering cost-effective options for your business.
Our goal at ProLife IT is to reduce downtime and increase productivity. When things do go wrong, you can be assured that you will have access to a qualified consultant to be there for you 24/7.
- Our support options include:
- - LAN Audit
- - Unlimited telephone support
- - Unlimited remote support
- - Scheduled site visits
- - Remote monitoring
- - Ad-hoc engineer visits
- - Scheduled maintenance visits
- - Hardware breakdown support
- LAN Audit
- The LAN Audit is performed to give us an understanding of your entire IT infrastructure so that we can support you better.
- Some features of our LAN audit include:
- - Memory utilization
- - Hard disk availability
- - Processor utilization
- - Backup confirmations
- - Virus update confirmations
- - Firewall check
- - Documentation
Our help-desk management system ensures that all calls are recorded and completed, or escalated to the right department for completion.
These options are available on a pay-per-use basis, fixed cost per machine basis, as pre-paid days, or via our support maintenance agreement.
If a problem arises on your machine or network, our first attempt will be to resolve the issue remotely from our network operation centre (NOC). Of course, if the issue is not resolved, we will send an engineer to your site as soon as possible.
Pay-Per-Use
If you don't want to commit to an annual contract, this is your best support option. With our pay-per-use package, you will be charged only the number of hours spent at your location by one of our qualified IT consultants.
Fixed Cost Per Machine
This option gives you greater peace of mind. For a fixed monthly cost, we will cover all faults that may arise with your machine.
Pre-Paid Days
With our pre-paid option, you purchase hours of our consultant's time to cover all IT issues. The more hours you buy, the cheaper the equivalent hourly rate will be.
Maintenance Contract
With a maintenance contract, your entire IT infrastructure is supported on an annual basis. This includes all of our support options with guaranteed response times.
We continually monitor your systems and report any status changes. With our report, you will be advised what actions will be taken and any recommendations for the future.
Contact Us today to choose the best support option for your business.